Articles on: Custom domain

How to connect custom domain

In this friendly guide, we'll walk you through the easy-peasy process of connecting your custom domain. But first, let's make sure you're all set to begin:

Step 0 – Please make sure that you have:

An active paid subscription on the Unicorn platform.
Purchased a domain name from domain provider, such as Namecheap or GoDaddy.

Step 1 – Enable custom domain

Go to Website Settings > Custom domain tab.
Enter your domain name into the Custom domain field and click Save & Continue.

You should see a table with IP addresses - Copy it, we will need them in step 2.

Example IP address (yours will be different)

Step 2 – Set up DNS

Go to your domain provider DNS dashboard

The dashboard appearance and location may vary slightly based on where you purchased your domain, but in general, they all have a similar look and feel.

DNS dashboard in Namecheap

Adding 2 A type records

Add first record with the following properties:

Type: A
Host (name): @ (or leave empty if you domain registrator doesn't allow it.)
Value (data): the IP address you copied in Step 1
TTL: Set it to the lowest possible value

Enter a value for "@" record

Add second one with these properties:

Type: A
Host (name): www
Value (data): the IP address you copied.
Also setting the TTL to the lowest possible value.

Enter a value for "www" record

Be sure to save the changes.

DNS records in Namecheap (use your own IPs instead)
Important: if you use Cloudflare - disable the proxy

Step 3 – Validate DNS records

Go back to our platform and click on Validate & Continue.

🏁 Finish – Just sit back and wait.

The issuance of your certificate begins automatically at this stage it takes some time, and once it's complete, you will receive an email notification.

Unicorn Platform provides a free everlasting top class SSL certificate for each of your websites.

You can also refresh the site settings page to update the status. We will fix this in the future, and you'll be able to see the "online" status changes.

🤷🏼‍♀️ Troubleshooting

I can't enter "@" as my host

Some domain providers don't accept @ as host/name. In that case, you should enter your root domain ( instead.

DNS records with root domain as hosts

Delete the default records

If you already have any A type or CNAME type DNS records that have their host (or name) listed as @ or www – delete them.

Delete such records if any

Also delete any A or CNAME type records with their host/name listed as your root domain, or as

Delete such records if any

If you use Namecheap, you should also delete the default "URL Redirect" records if any. They may cause errors.

My DNS records are correct, but I still see the error

Unfortunately, DNS records don't get updated immediately. They always take some time to propagate. Usually, it takes no more than 1 hour, but in some cases, it may take up to 24-48 hours.

This means that you will have to wait until the propagation is completed. Try to wait for 30-60 minutes and press the Validate & Continue button again.

You can also track the propagation status manually by using a 3rd party service called

Simply enter your domain name into the dedicated field and press Search.

If every field has a green "Check" icon, the propagation process is completed and you can get an SSL certificate.

DNS records are fully propagated

If some fields have red "Cross" icons, the propagation is still in progress. In that case, you will have to wait a little more. How about a coffee break? 🙂

Propagation is not finished yet

Run this check for as well.

Propagation is not finished for "www" records

It still doesn't work!

If you can't resolve the issues on your own, feel free to contact us. Our support team will be happy to help you out 🙂


Can I connect subpages ( as custom domains?

Unfortunately, it is not possible.

Can I connect subdomains (e.g. as custom domains?

Yes, you can connect subdomains. Please see our simple guide for more details.

My website is redirected to ""

This happens when you connected a subdomain but still did not issue an SSL certificate. Just do the Step 3 and it will work fine. Perhaps you will need also to clear your browser cache though.

Updated on: 28/02/2024

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